Refund Policy

At New Library, we want our customers to shop with confidence when purchasing digital products. We are dedicated to providing valuable, easy-to-use educational resources, including e-books, guides, tutorials, and other downloadable materials.

As all products are delivered digitally, there are no physical items available for return or exchange.

Digital Product Access and Exchanges

Because all of our products are provided in digital format, we do not offer physical exchanges.

If you need to access your purchase, download your files, or review your order, please sign in to your customer account using the link below:

Customer Area:
https://shopify.com/99842490742/account

After logging into your account, you will be able to view your order details and access the digital products associated with your purchase.

If you have any difficulty accessing your files, please contact our support team and we will gladly assist you.

30-Day Refund Period

We offer a 30-day refund policy for eligible digital product purchases.

If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date.

To request a refund, please contact us at estudoscaso3@gmail.com and include your order number, the email address used during checkout, and a brief explanation of your request.

Each refund request is reviewed individually. Once approved, the refund will be issued to your original payment method within a few business days. Processing times may vary depending on your payment provider or financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at estudoscaso3@gmail.com.

European Union 14-Day Cooling-Off Period

Customers residing in the European Union may have the right to cancel their purchase within 14 days, in accordance with applicable consumer protection laws.

Because our products are delivered digitally and may be available immediately after purchase, eligibility for a refund may depend on whether the digital content has already been accessed, downloaded, or delivered.

If you are located in the European Union and wish to request a cancellation or refund, please contact estudoscaso3@gmail.com, including your order number and the email address used for the purchase.

Contact

For questions about refunds, product access, or any support-related matter, please contact us:

Email: estudoscaso3@gmail.com

Website: New Library