Refund Policy

At New Library, we want every customer to feel secure when purchasing our digital products. We are committed to providing valuable, easy-to-access educational materials, including e-books, guides, tutorials, and other downloadable resources.

As all of our products are delivered digitally, there are no physical items available for return or exchange.

Digital Product Access and Exchanges

Since our products are provided in digital format, we do not offer physical exchanges.

If you need to access your purchase, download your files, or review your order, simply log in to your customer account using the link below:

Customer Area:
https://shopify.com/99842490742/account

From your account dashboard, you can view your order information and access any digital products included with your purchase.

If you have trouble accessing your files or encounter any technical issues, please contact our support team and we will be happy to assist you.

30-Day Refund Policy

We provide a 30-day refund period for eligible purchases of digital products.

If you are not completely satisfied with your order, you may request a refund within 30 days of the purchase date.

To submit a refund request, please email estudoscaso3@gmail.com and include your order number, the email address used during checkout, and a brief explanation of your request.

Each refund request is evaluated individually. If approved, the refund will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

If your refund has been approved and you have not received it after 15 business days, please contact us at estudoscaso3@gmail.com.

European Union 14-Day Cooling-Off Period

Customers residing in the European Union may have the legal right to cancel their purchase within 14 days, in accordance with applicable consumer protection regulations.

Because our products are delivered digitally and may become available immediately after purchase, eligibility for a refund may depend on whether the digital content has already been accessed or downloaded.

If you are located in the European Union and wish to request a cancellation or refund, please contact us at estudoscaso3@gmail.com, including your order number and the email used for the purchase.

Contact

For questions regarding refunds, digital product access, or general support, please contact us:

Store: New Library

Email: estudoscaso3@gmail.com

Website: New Library